istana impian Privacy Policy

This page describes what we collect when you use istana impian and how we keep that data protected. We collect personal information only to operate our platform, process your payments, and comply with applicable law. We do not sell your data to third parties, and we encrypt all sensitive information.

Our privacy practices reflect our commitment to transparency. When you open an account on istana impian, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank, or withdraw your balance, we handle your information with industry-standard security. This policy explains what we collect, how we use it, and what rights you have.

If you have questions about our privacy practices, contact our support team through the in-app help menu or email.

What We Collect on istana impian

We collect information in several categories. When you register, we collect your email address, name, phone number, and date of birth. We use this information to create and manage your account, verify your identity, and contact you about your account if needed.

When you deposit or withdraw, we collect payment information—your chosen payment method (e-wallet or bank account), transaction amounts, and timestamps. We do not store full payment card numbers or e-wallet credentials; payment processors handle that data directly.

When you complete identity verification for your first withdrawal, we collect a photo of your government-issued ID and a selfie. We use these to verify your identity and comply with Know Your Customer (KYC) regulations. We store these documents securely and delete them after a retention period set by applicable law.

How we use your data on istana impian

We use your personal information to operate istana impian and provide our services. Specifically, we use your data to create and manage your account, process deposits and withdrawals, verify your identity, detect fraud, resolve disputes, and respond to your support requests.

We also use your data to comply with applicable law, including anti-money-laundering (AML) and Know Your Customer (KYC) regulations. If we suspect illegal activity, we may be required by law to report it to relevant authorities.

Account management

We use your email, name, and phone to manage your account, send password resets, and contact you about account issues.

Payment processing

We share payment information with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to complete your transactions.

Fraud detection

We analyze your account activity to detect suspicious patterns, account sharing, or bonus abuse.

Legal compliance

We retain data to comply with AML, KYC, and tax regulations applicable in the jurisdictions where we operate.

Support and disputes

We use your data to respond to support requests, investigate complaints, and resolve disputes.

Data Protection and Your Rights on istana impian

We protect your data using industry-standard encryption (SSL/TLS) for data in transit and encrypted storage for data at rest. Our servers are located in secure data centers with restricted access. We conduct regular security audits and maintain incident-response procedures.

Our servers may be located outside your jurisdiction. By using istana impian, you consent to your data being transferred to and processed in jurisdictions where we operate. We apply the same security standards regardless of server location.

Third-party processors on istana impian

We share your data with third parties only as necessary to operate istana impian. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive payment information to process your transactions. Our hosting provider receives technical data to maintain our servers. Our support team may access your account information to assist you.

We require all third parties to maintain confidentiality and use your data only for the purposes we specify. We do not sell your data to advertisers, data brokers, or other commercial entities.

Your rights regarding your data on istana impian

You have the right to access your personal data. You can view your account information, transaction history, and game activity by logging into istana impian. You can request a copy of all data we hold about you by contacting our support team.

You have the right to correct inaccurate data. If your name, email, or phone number is incorrect, you can update it in your account settings. You have the right to request deletion of your data, subject to legal retention requirements. You have the right to object to certain uses of your data, such as marketing communications.

• 1
  Access your dataRight 1

  Log into istana impian to view your account information and transaction history. Request a full data export from our support team.

• 2
  Correct your dataRight 2

  Update your name, email, or phone in account settings. Contact support if you need help correcting other information.

• 3
  Request deletionRight 3

  Request deletion of your data, subject to legal retention requirements. Contact our support team to initiate this process.

• 4
  Object to processingRight 4

  Object to marketing communications or other non-essential uses of your data. Adjust your preferences in account settings.

Cookies and tracking on istana impian

We use cookies to maintain your login session, remember your preferences, and analyze how you use istana impian. Essential cookies are necessary for the platform to function; you cannot disable them. Analytics cookies help us understand user behavior and improve our service. You can disable analytics cookies in your browser settings without affecting core functionality.

We do not use cookies for targeted advertising. We do not track you across other websites. Our cookie policy is transparent: we use cookies only to operate istana impian and improve your experience.

Jurisdiction and data retention on istana impian

We operate istana impian under the laws of the jurisdictions where we are licensed. Our privacy practices comply with applicable data-protection regulations. We retain your personal data for as long as necessary to provide our services and comply with legal obligations. After you close your account, we retain data for a period set by applicable law (typically 5–7 years for financial records).

Our services are available only where local law permits. Users are responsible for verifying that their use of istana impian complies with their own jurisdiction's regulations. If you access istana impian from a jurisdiction where our service is not permitted, you do so at your own risk.

We take your privacy seriously. Our commitment is to collect only the data we need, protect it with industry-standard security, and use it only for the purposes we've described. We do not sell your data, and we respect your rights to access, correct, and delete your information. If our privacy practices change, we will notify you and give you the opportunity to review the updated policy before the changes take effect.